Store Your Bulky Luggage And Go Explore Hassle-Free: LuggageHero Review

For all my opportunistic travelers out there who like taking advantage of any chance you get to fit in some exploring— this one’s for you. We’re all familiar with the struggle… you’ve got a few hours before your hotel/Airbnb check-in time, or check out occurs way before your departing flight. You want to fit in some more sightseeing, but you think twice because that means inconveniently lugging your heavy suitcase or travel backpack with you along crowded sidewalks and in tight spaces. What a bummer.

Your first thought is to stow it at the airports or train station, but what if these options are equally as inconvenient (due to distance, time of day, etc.)?

I’ve experienced the struggle many, many times abroad. Often I’d stay at Airbnbs and hostels located further away from major train stations in order to experience quieter, local neighborhoods (Paris, Rome, Lisbon, and the list goes on and on). Therefore, airport and train station luggage services tend to not be ideal options for my travel lifestyle. If these traditional luggage storage options don’t work for you either, fear not— there is an even better solution! Now introducing: LuggageHero.

*Please note: This post may contain affiliate links. You won’t be paying a cent more, but in the event of a sale, the small affiliate commission I receive will help keep this blog running/pumping out useful content. Thanks!

What is LuggageHero?

LuggageHero is tackling this common problem that travelers in transit face, by offering a plethora of affordable luggage storage options around large cities. LuggageHero is essentially Airbnb for your bags and has become one of the most convenient luggage storage services out there today.

luggagehero review

My Personal Experience With LuggageHero

I decided to try LuggageHero out on my most recent trip to New York City. Since hotels cost an arm and a leg here, I wound up booking an Airbnb in Brooklyn. Upon arriving in NYC at 7am post-redeye flight, I found myself with 8 hours of free time before I was able to check-in. LuggageHero to the rescue!

I found the app to be very informative and easy to use. When I walked into the Best Western location that I booked on the day of, the clerk greeted me and was super familiar with the luggage storage process. My boyfriend and I dropped our bags off like it was nothing and left to explore, eat a million bagels, and chug cups and cups of coffee. By dropping our bags off, we were able to run around the city freely without dragging our annoying bags around. Overall I had a wonderful and easy experience using this service.

How It Works

Go online and book a date/time to drop off your bags. Then, drop off your bags and go off to do whatever you want. When you’re done, simply come back and reclaim your gear. It’s as simple as that.

The LuggageHero website and mobile app are both super simple to use, allowing you to locate luggage storage locations and operating hours with an interactive map (similar to Airbnb). Same day bookings are available, which is super convenient when you’re unsure of where you’ll end up til the last minute.

Worried about your bags getting stolen? Luggage security seals and insurance against damage, theft, and loss are included. Afterward, travelers can rate and review the storage location to help future travelers find the best locations.

luggagehero review
Super simple user interface, allowing you to search by locations closest to you.
lugagehero review
Each storage location has a descriptive page with useful reviews left by previous travelers.

luggagehero review

How Much Does It Cost?

Users are charged an hourly rate ($1/hour + one time 2$ handling fee; never more than 8$/day). There is no cancellation fee and your bags are insured up to $3000/item. Pretty sweet deal to me.

Will Your Luggage Be Safe?

Absolutely! Leaving your bags with a stranger might cause you to rethink this service, but LuggageHero does an impeccable job of following strict procedures to ensure the safety of your belongings. Each location goes through a manual certification process so you know that all of the shady institutions are weeded out from the start. In addition, every bag is sealed and is insured up to €2500 when stored with one of LuggageHero’s merchants.

If you’re still uneasy, check out the reviews on each of the storage locations on LuggageHero’s website/app. These are reviews and ratings left by previous travelers, with comments on whether a location’s process was hassle-free and safe or confusing and hard to find.

Luggage Hero review

When You Should Consider Luggage Service

Luggage service isn’t just for travelers with bulky suitcases. They’re also convenient for city locals who find themselves with things to do and too much to carry.

Recommended for:

  • Baggage-free exploring – Long layovers, late check-in times, the free time between your check-out and your flight.
  • Storing bulky equipment – good for instruments, athletes with heavy sports gear, or people dragging bulky office equipment. No more awkward maneuverings through crowded subways!
  • Attending back to back events – got a million shopping bags but have dinner plans after? Save time and drop those bags off at a storage location before attending your next event, bar, or restaurant. Viola! No need to drop them off at home first.

Where LuggageHero Operates?

LuggageHero was founded in Copenhagen in 2016 and has since expanded to 30 additional cities in Europe, the United States, and Canada. Some of these cities include New York City, Chicago, Austin, Paris, Berlin, Amsterdam, Rome, Barcelona, Lisbon, and London. In New York, the fee is $1/hour for the first 24 hours, (+$2 handling fee, which includes up to $3,000 insurance coverage for each bag). You’ll never pay more than $8/day.

If you keep your luggage stored for more than 24 hours, you will be charged a maximum of $8 per bag for the first day and $5 per day after that.

What about cancellations or no-shows? This is the best part. You will only pay for the time you actually store your luggage. You pay nothing if you don’t show up for your booking.

luggagehero review

Tips For Storing Luggage

  • Keep your valuables with you for extra safety. Be sure to put any jewelry, essential documents, electronics and medicine in a handbag or lightweight tote that you’ll keep with you.
  • Pick a location with good reviews. Some locations are safer, cleaner, and all-around better than others. Read the reviews on the storage location’s page before you get there to make sure you’ll be comfortable with leaving your luggage there.
  • Read the rules before you book. LuggageHero notes in its fine print that your luggage cannot contain things such as weapons, explosive items and substances, and flammable fluids, and that the shop has the right to ask you to open your luggage so they can make sure that none of those items are inside.

Want to try LuggageHero out for yourself?

I hope my LuggageHero review has helped you with yet another awesome travel service. If you have questions or want to know more straight from LuggageHero themselves, check out their free NYC Luggage Storage Guide.

If you’d like to give it a try for yourself, here’s a coupon code for 2 hours of free luggage storage: 2HFREE

Still unsure? Check out their reviews on Trustpilot here.

Read More:

The Minimalist Traveler’s Guide to Packing

The Best Travel Backpacks and Carry-On Bags For Your Next Trip

The Ultimate Packing Checklist for Europe

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